Refund Policy
Return & Refund Policy
Thank you for shopping at this site. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
2. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Contact Us If you have any questions on how to return your item to us, contact us at email.
5. Non-Returnable Items Some items cannot be returned. These include perishable goods, personalized products, and personal care goods. Sale items are also typically not eligible for returns. Please contact us if you have any questions about your specific item.
6. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us and send your item to the return address listed on our website.
7. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If you received a gift and wish to return it, please note that the original purchaser will be notified of your return.
Refund & Cancellation Policy (Supplementary)
Obsidian Ember Gate ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.
Information We Collect and How We Use It
We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.
Disclosure to Third Parties
We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.
Cookies and Analytics
This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.
Disclaimer and Governing Law
While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.
Contact
For questions regarding these provisions, please contact us:
Business name: Obsidian Ember Gate
Address: Miyuki 3-16, Numazu, Shizuoka 410-0832, Japan
Phone: +81 55-931-4662
Email: info@obsidianembergate.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.